Refund policy

We want you to love how you move in your Formé. If something is not quite right, we are happy to help.

30-day returns

You can return your Formé within 30 days of the delivery date. To be eligible, items must be unworn, unused, and in their original packaging, with any tags or bands still attached.

How to start a return

Email us at support@theformeshop.com with your order number and let us know what you would like to return. We will reply with simple instructions and the return address. Please wait to hear from us before sending anything back.

Return shipping

Return shipping is covered by you unless your item arrived defective or damaged, in which case it is on us. We recommend a tracked shipping method so your return can be followed on its way back.

Refunds

Once your return reaches us and passes a quick check, we issue your refund to your original payment method within 5 to 7 business days. Your bank or card provider may take a little longer to show it. We will email you the moment your refund is on its way.

Items that come back worn, used, washed, or without their original packaging may not qualify for a refund. If that happens, we will reach out before taking any next step.

Damaged or defective items

If your Formé arrives defective or damaged, we will make it right. Email support@theformeshop.com with your order number and a couple of photos of the issue, and we will arrange an exchange or a refund. Please keep the item unworn, unused, and in its original packaging so we can review it.

Return address

Formé Returns
21534 Devonshire St, Ste I PMB 1008
Chatsworth, CA 91311

Please email us for return instructions before sending an item back, so we can look out for it.

Questions

Reach us any time at support@theformeshop.com with your order number and we will be glad to help.